FAQs

Orders & Payments

  1. How can I place an order?

    • Browse our website, add your desired products to the cart, and proceed to checkout. Fill in your details and confirm the order.

  2. What payment methods do you accept?

    • We accept:
      • Cash on Delivery (COD)

  3. Can I cancel or modify my order?

    • Orders can only be modified or canceled before they are dispatched. Please contact us immediately at 0306-9876789 for assistance.

  4. Are the prices inclusive of taxes?

    • Yes, all prices mentioned on our website include applicable taxes.

Shipping & Delivery

  1. What are your shipping charges?

    • Free Shipping: Orders above PKR 9999.
    • Flat Rate: PKR 200 for orders below PKR 9999.

  2. How long will it take to receive my order?

    • Orders are delivered within 3-7 business days across Pakistan.

  3. Do you deliver to all areas of Pakistan?

    • Yes, we deliver to all cities and regions in Pakistan. However, remote areas may take slightly longer to receive the order.

  4. Can I track my order?

    • Yes, once your order is shipped, you will receive a tracking number via SMS or email.

Returns & Refunds

  1. What is your return/refund policy?

    • You can return unworn and unused items in their original packaging within 7 days of receiving the order. Custom orders are non-refundable.

  2. How do I initiate a return?

    • Contact our customer support at info@santiygo.com or call 0306-9876789 to begin the return process.

  3. When will I receive my refund?

    • Refunds are processed within 7-10 business days after the returned item is received and inspected.

Product Information

  1. How do I choose the right size?

    • Refer to our Size Guide available on each product page. If you’re unsure, feel free to contact us for assistance.

  2. Are your leather jackets made of genuine leather?

    • Yes, all our leather jackets are made of 100% genuine leather, ensuring durability and premium quality.

  3. Do you offer custom stitching?

    • Yes, we provide customized stitching for ready-to-wear items. Contact us to discuss your requirements.

Customer Support

  1. How can I contact customer service?

    • You can reach us via:
      • Phone: 0306-9876789
      • Email: info@santiygo.com
      • Live Chat on our website (available 9 AM–6 PM, Monday–Saturday).

  2. Do you offer warranty or repairs for your products?

    • While we don’t offer a formal warranty, we ensure our products are of high quality. For any issues, reach out to us, and we’ll assist you.